also see our international news and Australia news.

current news > 2002 news > 2001 news > 2000 news.

Pictured are franchisees from England, Scotland and Wales, plus Computer Troubleshooters from Australia, New Zealand, the USA and Kuwait who attended the recent two day conference held at Stoke in Central England.

July 2002

Mid Year Update

Founding Director Wilson McOrist issued the following summary of the first six month of the year 2002.

"The growth for Computer Troubleshooters over the past six months has exceeded all expectations.

At the core level, that of the individual Computer Troubleshooter franchisee, we have: -

a)     Many operators now billing over $200,000 annually, and one billing over $750,00 annually. The gross sales continue to be predominately based on service hours, and most operations are still one or two man businesses, so the net profit for franchise owners remains very high.

b)     Many operators who have branched into retail locations, in the USA, Australia, New Zealand and in the United Kingdom.

c)     Many operators have also taken on additional staff to help cater for the influx of work. 

We remain the World's Number 1 Computer Service Network, with over 130 stores now operating, in nine countries. To our knowledge, we are the only truly global network.

Well-controlled but continuing growth continues as a direct result of the unique organizational structure of Computer Troubleshooters. Unlike other franchise organizations who work from a large and costly head-office ""corporate"" structure, Computer Troubleshooters utilizes a distributed management team, through Regional Directors. Locally based Regional Director provide the perfect solution to best practice management for the good of Computer Troubleshooter franchisees, and our customers. 

A special thank you is extended to all franchisees in the team, and to all Regional Directors. We anticipate continued prosperity and increased goodwill for Computer Troubleshooters.

Wilson McOrist""

June 2002

Huge week for Troubleshooters

The last week of May started with training of six new franchisees, regional directors meeting and then the two day North American conference, all conducted in Raleigh, North Carolina.

Regional Directors from Australia, England, Canada and Mexico joined regional directors from the USA at the bi-annual regional conference.  Advertising, recruitment, training, communication and support systems in use across all territories were compared and analyzed.

Friday, May 31^st and Saturday June 1^st.  Over forty franchisees were involved in workshops presentations and training talks.  Key topics covered included – technical sessions on wireless networking, Linux, Efficiency and Time Management in the Computer Service Industry, Mistakes to Avoid in Advertising Computer Services, Special Canvassing Methods, Partnering with Other Organizations etc.

May 2002

International Forum for technical support

The unique Computer Troubleshooters email system continues to provide franchisees with a complete and comprehensive technical support forum. For example, topics raised and answered across the group over the last few weeks include:-

Adobe Acrobat 4.05 full version

Bafo USB external 3.5inch hard disk

Can W2K RAS work like VPN

Customer relocating to Europe needs to find …..

Defragmenting partitioned drive

Errors with opening Outlook

Floppy drive in safe mode

IE Homepage selection list

Handling a machine that sat in 2” of water

Maxtor 20gb has lost its drive

NIC slows Windows start up

NTFS to Fat32

Opening Microsoft Excel files as part of Office 2000…

Setting up PhotoShop

Public Wireless Internet Access Solution

Registry errors on new install

XP shutdown

April 2002

The North American Annual Computer Troubleshooters Conference is set for Raleigh, Nth Carolina, May 31^st – June 1^st.

The April edition of Entrepreneur magazine lists Computer Troubleshooters in it's "Best of the Best" rankings as the #1 Tech Support franchise.  Computer Troubleshooters has also been ranked in the January, February, and March editions of the same magazine, in their "Top 500", "Top 50 New Franchises", and "Fastest Growing Franchises" respectively.

Mexico opens its doors to Computer Troubleshooters. Xavier Llamas in Mexico City has commenced operations as the first franchise in Latin America. Xavier will also be handling recruitment, training & support of new franchisees, as the Regional Director – Mexico.

New Computer Troubleshooters franchise service centres have also opened last month in  London, England, the Wyong shire in the Central Coast of NSW Australia, Browns Plains on the North Shore of Auckland in New Zealand, Canton in Ohio, USA, Little River in Banks Peninsular in New Zealand, in Mirmar Florida, USA, Norcross Georgia, USA, and in Hong Kong

March  2002
 
International Conferences are scheduled as follows:

a)       North American Conference, May, Raleigh, North Carolina (tentative)

b)       Asia – Pacific Conference, August, Melbourne, Australia

Computer Troubleshooters to expands into Mexico this month. The last 2 weeks of March are set for the training of the Regional Director for Mexico. In addition a seminar is to be conducted with a large number of people looking to come on board as the first franchisees for Mexico. This seminar will be held on March 21^st. For details contact wilson@comptroub.com

Our Global Strength continues to grow at a fast, but well controlled pace, with new franchisees recently joining us, in:

-          NSW & Victoria (Australia)

-          New Zealand

-          Wisconsin, Indiana, New Jersey, Ohio, California (USA)

-          York (England)

-          Hong Kong

The Computer Troubleshooters private website has been enhanced with new material, which now includes dozens of tutorials, an online store with supplies and promotional items, a discussion board and chat room, our own knowledgebase, email archives from our tech support group, and access to over 500 marketing documents, files, and campaigns.  

February 2002
 
Computer Troubleshooters hits a century!
 
Steve Francis, in Victoria, Australia, trained in the last week of January, and become Computer Troubleshooters Franchisee Number 100.
 
Maintaining its focus on offering a low priced franchise, and one that offers a quality service primarily to the small business market, has allowed Computer Troubleshooters to not only grow rapidly, but under tight management control;. The IT industry, and particularly the IT Franchise Industry sees many companies come and go. Many offer the "big bang" theory but implode within their first 12 months when they run out of venture capital.
 
Computer Troubleshooters business structure is built on a rock solid foundation - the existing franchisee team - not one or two individuals, nor an inflated marketing prospectus.
 
The company sees its future, as it moves towards franchisee number 200, as secure. Franchisees now operate in 8 countries, with Mexico due to come on board in March, making the company the envy of many other franchise operations.

also see our international news and Australia news.

current news > 2002 news > 2001 news > 2000 news.